Egis is a global consulting and engineering firm working in construction, transport and mobility services. Joining our Group and its 19,500 employees means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.

In the UK, we are delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. We work in the transport and energy sectors, providing consultancy, engineering and operations services for clients such as major airports, governments, regulators, cities and rail and road operators.

The award-winning M40 motorway stretches for 123km and links London, Oxford and Birmingham. Since 2018 Egis has ensured the smooth operation and safety of the motorway for the 100,000+ vehicles that travel on it each day.

Egis Road Operations M40 Ltd are looking to speak to a Network Control Centre Operator to join the team based out of our Handy Cross depot.

Key responsibilities:

• Have an understanding of Motorway Incident Management and to take on that role representing the M40 working with National Highways Regional Operation Control Centres.
• To adhere to policy, procedures and protocols for the M40 DBFO contract.
• Support the 24/7 operation and to assist with cover for shifts, sick leave and holiday periods.
• To work a 4 on 4 off 12-hour shift pattern to include Day and Night working.
• Record data on all databases and spreadsheets to meet the contractual and audit requirements.
• To Ensure the Daily, Weekly, Monthly report & KPI information is obtained, validated and is submitted in a timely manner.
• Assist the Lead Controller where required in the training and development of new team members in the use of the IT systems.
• Liaise with ISU operatives, Foreman, Works Managers, Senior Managers and National Highways Traffic Officers for M40 by phone and radio.
• Deal with all matters relating to Health and Safety.
• Engage in the Winter Maintenance Process and Procedure.
• Respond to the Customer Contact Centre Enquiries including distribution to UKH & closeout with National Highways Contact Centre and updating of register to meet the KPI.
• Record and supply data for the green claim & red claim process.
• Manage Road space and ensure Network Event Management System is correctly

Requirements:

• Having an understanding of Motorway Incident Management would be a huge bonus.
• Full working knowledge of the Microsoft packages to include – Word, Excel and Outlook.
• Manage their time and be able to prioritise their workload without any outside assistance.
• Be able to work in a fast-paced environment
• Team player
• Customer Focused
• Ability to remain calm under pressure
• Excellent communication skills 

Working arrangements:

4 on 4 off 12 shift pattern: 2 day-shifts 7am to 7pm and 2 night-shifts 7pm to 7am, 4 days off.

Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.